Refund Policy

Last updated: May 23, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and receive a full refund.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to initiate a return online:

1. Send an email to info@storely.pro with the following information:
   • Your order number
   • Reason for return or exchange
2. You will then receive a Return Authorization Number from us via email.
   Please note that requests made over the weekend will be processed the next business day.
   Once you have the return authorization number, please send the item to the return address we provide.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at info@storely.pro.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns on swimwear, bodysuits, or lingerie.

If you have any questions or concerns about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not.
If approved, you’ll be automatically refunded on your original payment method within 14 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@storely.pro.

Return & Refund Summary

• Country: France
• Returns: Accepted for both defective and non-defective products
• Exchanges: Accepted
• Product condition: Must be new and unused
• Return window: 30 days for full refund
• Return method: By mail
• Return label: Download and print
• Restocking fee: None
• Refund processing time: 14 business days

Recommended Return Instructions

We recommend using a trackable shipping service to return your items to the address provided in your return instructions.

Contact

Storely
Email: info@storely.pro
Address: Allée de Colbert, Saint-Ouen-l’Aumône, France