Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Storely (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://storely.pro
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product and arrived very quickly here in Brazil (RJ). in 10 days. If it weren't for these super import taxes that the current government imposed, it would be even better! And we Brazilians would pay a fairer price. Thank you to the store.
Fast delivery, 12 days and the watch is amazing! Thank you very much! And I will buy more.
Very cool watch. AoD works continuously, easy to operate and doesn't freeze.
Satisfied and happy about the product
Absolutely brilliant so far i think it’s better than my i watch hopefully preforms well gonna get one for my partner 👏
Excellent watch, works as it should. Fantastic price and great quality.
The watch is wonderful!! !
Arrived on time, connected straight away, easy to use. Great so far!
This watch is realy super amazing, exceeding all my expectations and provide my every need that i want from a smart watch. Im so super satisfied. Hak!
Very quick and on time, happy with the product
The more tax, the better! He claps for democracy in Cuba. Venezuela is a democracy.. believe it.
Very fast shipping. This is the second watch from this manufacturer that I have purchased. So far, after a few days of use, it works properly. I recommend.
Very good product and delivery on time.
This watch is amazing, completely digital and touch-sensitive. It has a sport mode for those who want to use it for training. He answers calls but doesn't transmit voice through the watch, only through the phone, wonderful!
Thankyou! Vert fast postage
Very nice, just as shown in the image, I would order it again, shipped quickly, reliable! Excellent watch! It arrived in perfect condition, with a design even better than I expected. The quality of the materials is very good, it works perfectly, and the shipping was faster than estimated. Fully recommended, exceeded my expectations and I would definitely buy again! 👌 ⏱️ 💯
Arrived loading beautifully. 😁
Perfect
Works as intended ok.
In principle, everything is great, good size. Afterwards, we will see how it goes.
I received the C25 watch and was very satisfied with the experience. The delivery was fast, arrived before the estimated time and without any difficulty with the address. The product came well-packaged and in perfect condition. I really liked the piece - the finish is beautiful, the design is modern and elegant, exactly like in the store's photos. Exceeded my expectations, both in terms of cost-benefit and material quality. It is working perfectly so far. I recommend the store and the product. Secure purchase, efficient shipping, and a watch that truly deserves it.
Very fast delivery
Excellent watch, very beautiful, delivery arrived quickly. I recommend this watch.
Very good smartwatch, I liked it, I recommend it.
Information about the product. Quality: product presented on the website following the same standard in delivery, Quantity: compatible with what was requested on the website, Packaging: individual with protection for shipping, and the best part was receiving everything in a single package with all products packed within a single final packaging, avoiding diversions, no problem with customer service and payment, delivery compatible with what was offered on the website.
Very good, happy with the purchase.
super watch, battery lasts ok
Excellent product and service thank you aaa
That smartwatch looks nice and is of good quality for this price. I have been using it for over a week and so far everything works well, it has a good battery - first charge after 8 days. Very fast delivery, I am satisfied with the purchase, thank you seller, I RECOMMEND. Everything is fine. This is the second time I've bought an excellent product. Excellent product, the battery lasted a long time, 100% recommended.
Very nice, it took a while to arrive but it was worth it.
The smartwatch looks nice and is of good quality for this price. I have been using it for over a week and so far everything works fine, it has a good battery - first charge after 8 days. Very fast delivery, I am satisfied with the purchase, thank you seller, I RECOMMEND.
Excellent product, the battery lasted a long time, 100% recommended.
High-quality product, I was very satisfied.
Thank you very much! Very good! Great! Excellent! It arrived perfectly! On time! I want to buy again! Thank you!
Excellent quality and performance, I didn't buy it for myself, but the person is very happy.
All good. This is the second time I have bought an excellent product.
I received the product and liked it very much.
Great watch. Good quality.
very good quality and fast shipping
excellent
The smartwatch came as advertised, looks very good, interaction with the app is simple, still testing.
Very good item!!! Excellent quality!! !
Everything in order, recommended
Super fast shipping. Great looking watch, exactly as pictured. Comfortable fit and very happy with my purchase
It came well packaged, although the product box itself is sealed (plasticized), but the product came as described, in perfect condition and with a pre-applied protective film. A good cost-benefit.
Very high quality, in australia and nz we would call it a “foreman” watch. Made for tradies have tested functions as claimed and it’s the real deal. Waterproof and all
Nice watch. Connected really easily. Nice and light weight and comfortable to wear.
Truly surprised that the quality is so good. The amoled screen is excellent and the menu is very intuitive to use. There’s also plenty of watch faces to choose from the da fit app. It looks much more expensive than the actually price. Very happy with the purchase. Highly recommended !
It is beautiful watch. Nice look and graphics. I am satisfied
better than expected.