Shipping Policy

Last updated: May 23, 2025

Order Processing & Delivery Times

As soon as you place an order on our website, our team begins processing it immediately.
To help you plan your purchase, please consider the following schedule:

• Order cut-off time: 07:00 PM (GMT-05:00) Eastern Standard Time (New York)
• Processing time: 0 to 2 business days (Monday to Friday)
• Shipping time: 4 to 7 business days (Monday to Friday)
• Total delivery time: 4 to 9 business days

Shipping Costs

At Storely, we offer free shipping on all orders, with no minimum purchase required.
We are committed to providing a smooth and transparent shopping experience with no hidden fees, so you can shop with peace of mind.

Shipping Partners

To ensure reliable and fast delivery, we work with trusted local and international carriers such as La Poste, DHL, Chronopost, Mondial Relay, and others depending on your delivery destination.
Our logistics partners allow us to ship your order efficiently and provide real-time tracking updates.

Order Confirmation

Once your order is placed, you will receive a confirmation email containing your order number and purchase details.
When your order is shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
We’ll also notify you by email once your order is marked as delivered.

Shipping Insurance & Delivery Guarantee

All products are shipped with valid international tracking codes.
If your item is not delivered within 30 days of dispatch, you will receive a full refund.
Please note this timeframe is based on our postal insurance provider’s policies and may be subject to change.

Multiple Shipments

If you order two or more items from our store, they may arrive in separate packages.
Since our suppliers vary, it’s possible one product may arrive before another — this is perfectly normal with our shipping method.

Delivery Delays

In case of delivery delays, we will contact you via email or phone to keep you informed of the situation.
We will do our best to resolve any delivery issue as quickly as possible.

CONTACT INFORMATION

If you have any questions or concerns regarding this shipping policy, please contact us via our Contact Us page or email us at:

info@storely.pro