Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Storely (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://storely.pro
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived in less time than specified, the seller is recommended.
Nice, sounds super good, doesn't fall out of the ear, fits perfectly. I recommend it
I wanted to tell you that I had my doubts, but once I tried it, I loved it. It sounds great, fits perfectly in the ear, and I have not expensive headphones, but I get fewer compliments than with these.
Good in ear.
fantastic. . I had already bought them from another seller. . . They are always the same and always make for a great purchase. . . the batteries last long. . . They are fast in charging. . . They sound good. . . obviously I wanted it but it can't be lifted because that's exactly the type of product it is. . but they are really excellent considering the very low cost.
Perfect
Very satisfied for the price.
Good product
This is my second time ordering. I am satisfied with the sound quality, and the batteries last well. But there is one BUT! The left earphone doesn't fit well into the contacts in the case, so you have to constantly fuss over it. Most likely a manufacturing defect... but everything else is great!! !
Good sound, I really like it.
I love them, they are very beautiful, they come with a charger and sound excellent. Thank you to the seller.
Very cool
Looks good, comfortable which was what I was looking for, arrived much earlier, a good purchase. 👍 👍 👍 👍 ...
👍
Don't expect €30 quality headphones, but they are comfortable and do well for their price.
Super
well good honestly unique
Really good product. I was surprised by the quality. Thank you
Hold where it should be. Looks valuable and the delivery was lightning fast. There was nothing to complain about.
Very good. Fast delivery.
Good quality earbuds. It stays in your ear, it hasn’t fallen off my ears yet. So far so good. I will use these overnight as i listen to my documentaries as i fall asleep.
100% recommended
as in the photo Very good.
Everything is fine! Glad to hear that! Thank you very much
Top
Excellent, everything as indicated in the description.
Very good.
Quick service, good product
Top
It looks good.
good product
These are the seconds I buy and they are perfect. The only issue is that the duration is a bit short, but otherwise great.
This product makes my sleep very comfortable.
It's a great headset. I don't believe it's waterproof, but we shall see. (the last ones where not) great to fall asleep with
Best quality
A bit too small for my ears, but perfect for my wife and daughter. Haven't yet heard the sound they produce.
Everything is ok! Thank you.
Looks good... We'll try them out.
Good quality for little money, polarizator works well, fast shipping as usually, whole my family use one of thise
When i inquired about pairing, the seller responded very kindly. Now the earphones work well without any problems.
I received the product and was extremely satisfied with the quality! Exceeded my expectations in all aspects. Impeccable finish, excellent performance, and clearly made with care and professionalism. I recommend it to everyone who is looking for something reliable and excellent. It's worth it! If you prefer a more technical or informal style, I can adapt. Do you want to post this on a specific social network or send it to someone?
Excellent product, excellent volume, the headphone charge lasts many hours, very compact, ideal to carry in the backpack, seller 100% recommended, arrived very quickly.
The product is great, it sank in the water and still works perfectly. I highly recommend it.
Excellent, arrived earlier than expected.
very good quality. worth the money
They are much cheaper than apples, but the quality is excellent. They connect to my iphone immediately without any trouble. The sound is crisp and clear, with a strong bass, making music and podcasts sound amazing. The battery life is also very long - a single charge can last for a long time.
Excellent quality and efficiency in delivery
Very good headphones, highly recommended, excellent price and quality, buy without fear, you won't regret it.
All perfect
Its something great i realy love it